This article explains the unsupported codec message on a My Cloud Home.*END
Issue:
MFCreateSourceReaderFromURL returns MF_E_UNSUPPORTED_BYTESTREAM_TYPE for an AVI file containing a H.264 stream. ADPCM Format profile: U-Law Codec ID: 7 Codec ID/Hint: CCITT Duration. I am able to play this file using Windows Media Player and also render it using GraphEdit (DirectShow).
The following message appears when attempting to stream unsuported video codecs on a My Cloud Home mobile or web client app.
Cause:
The video file contains a codec that is not supported by the My Cloud Home mobile or web client app.
Solution:
Information
- For a list of media types supported by My Cloud Home and My Cloud Home Duo, please refer to Answer ID 1755: My Cloud Home Video Transcoding Support
- For a list of supported file types and more detailed information, please refer to Answer ID 3718: My Cloud Home Thumbnail Preview Supported File Types
- To obtain more information about media files, please refer to Answer ID 15310: How to Find Information About Media Files
- To obtain more information regarding browser media type support, please refer to Answer ID 14347: My Cloud Home Web and Mobile App Image, Audio and Video Playback Solutions
How to Open and Export
Open the File in another app or download depending on the file options available.
For a list of 3rd party applications, please refer to Answer ID 2677: Alternate 3rd Party Apps and Programs
- With the file opened in the My Cloud Home mobile app on Android or iOS:
- Tap the three white dots
- Tap 'Open In' or 'Save to Camera Roll'
The available options will vary by file type and mobile device used. (Android or iOS) - 'Save to Camera Roll' will save the content to the camera roll
- 'Open In' will export and prompt to open in an available app
| Open In | Exporting | Available Apps |
This article explains why files encoded with the XviD codec are unable to be played on a WD TV Live device.*END
Issue:
Video Codec Id
The playback of certain video content which is encoded with the XviD video codec may result in no video playback, or a message stating that the content is unsupported.
Cause:
This issue occurs when the content was encoded using an XviD encoder and using encoding parameters. In some cases, the file may be detected if file extension is supported; however, when the WD TV device attempts to play the file, it will encounter an error and will not play.
Video files may be encoded to a particular format and codec, such as XviD, by using different tools which utilize encoders. An encoder should follow the specification of the format; however, certain encoders and tools do not strictly follow a format's specification, and may result in content which is incompatible with a WD TV device.
Video files may be encoded to a particular format and codec, such as XviD, by using different tools which utilize encoders. An encoder should follow the specification of the format; however, certain encoders and tools do not strictly follow a format's specification, and may result in content which is incompatible with a WD TV device.
Solution:
Note: | The XviD codec is supported by the WD TV when files are properly encoded. If you wish to continue using XviD content, be sure to encode the content with the following XviD encoder: xvidcore. |
Codec Id 86017
The easiest way to resolve this problem is to transcode the content into another supported format (such as H.264/AVC). For a complete list of supported codecs and containers, please see Answer ID 19243: List of Compatible Media File Types for WD TV and WD Elements Play.Applied Products:
Codec Id Mp42
| WD TV Live Hub Media Center | WD TV Live Streaming Media Player |
| WD TV Live Plus HD Media Player | WD TV Play Media Player |
| WD TV Live HD Media Player |